Supply Chain Challenges



supply chain thumbnail 

From PPE to toilet paper, COVID-19 has disrupted every aspect of the 

worldwide supply chain.


Pool Equipment, Chemicals, Parts and Service are no exception!


To our Valued Customers: 


We always endeavor to be transparent with our customers; so, it’s important that we discuss the industry limitations as we head into economic recovery in the Aquatics Industry for the remainder of this year and possibly beyond. 


As you may know from purchasing your own recent goods and services as a consumer, lead times have increased dramatically. This is true for commercial aquatic equipment as well. We are encouraging our customers to inspect their existing equipment and place orders now for necessary replacements; as well as placing orders for other planned capital equipment purchases, rather than when a failure occurs.


All our supply chains are experiencing increased lead times. Manufacturers are not as efficient as they were prior to the COVID-19 shutdown and there is a true shortage of raw materials and electronics. Even for products made in the USA, some components and raw materials are sourced outside the country, causing delays in manufacturing here at home. 


Additionally, in 2020, KSI experienced disruptions with our on-going technician training, along with labor shortages while adjusting to administrative staff working remotely. Although, we have adjusted well, our clients may still experience longer than normal lead times for technician visits. Please plan early as you prepare your aquatic facility for the season ahead. 


Please bear with us as we overcome new challenges daily in our attempt to serve you and your equipment / service needs. is changing to

We're thrilled to announce that is now transitioning to! This transformation isn't just a new name; it signifies a new partnership, and an upgraded experience with improved information and an updated web store. Aquafinity is your complete source for water quality solutions, offering an expanded array of products and services. From state-of-the-art filtration systems to eco-conscious water treatment, Aquafinity is dedicated to delivering top-tier products and backed by expert on-site services. What's more, all existing logins and user accounts will seamlessly transition to the new site, ensuring a smooth experience for our valued customers. Join us as we take Complete Water Control to a new level at!