From PPE to toilet paper, COVID-19 has disrupted every aspect of the
worldwide supply chain.
Pool Equipment, Chemicals, Parts and Service are no exception!
To our Valued Customers:
We always endeavor to be transparent with our customers; so, it’s important that we discuss the industry limitations as we head into economic recovery in the Aquatics Industry for the remainder of this year and possibly beyond.
As you may know from purchasing your own recent goods and services as a consumer, lead times have increased dramatically. This is true for commercial aquatic equipment as well. We are encouraging our customers to inspect their existing equipment and place orders now for necessary replacements; as well as placing orders for other planned capital equipment purchases, rather than when a failure occurs.
All our supply chains are experiencing increased lead times. Manufacturers are not as efficient as they were prior to the COVID-19 shutdown and there is a true shortage of raw materials and electronics. Even for products made in the USA, some components and raw materials are sourced outside the country, causing delays in manufacturing here at home.
Additionally, in 2020, KSI experienced disruptions with our on-going technician training, along with labor shortages while adjusting to administrative staff working remotely. Although, we have adjusted well, our clients may still experience longer than normal lead times for technician visits. Please plan early as you prepare your aquatic facility for the season ahead.
Please bear with us as we overcome new challenges daily in our attempt to serve you and your equipment / service needs.