Service

Service

Mission Statement:

SSD is a network of aquatic industry leaders that have developed or that represent leading edge technologies with a documented track record of delivering comprehensive solutions for commercial aquatic facilities.

 

Affiliates of SSD continually provide education, design, supply, installation, technical service support and warranty services for the aquatic design & engineering community, builders & contractors, and aquatic facility owners & operators resulting in consistently safe, reliable, and efficient water systems. 

 

We specialize in servicing commercial grade equipment from manufacturers you know: Becs Technology, Siemens, US Filter/Stranco, EPD, Nemato, T-Star Enterprises, LMI, Stenner, Pulsar, Lochinvar, Pentair, Maytronics, ETS, ChlorKing, Raypak and more. No job is too big or too small. Let us show you the expertise our service division can provide to you! 

 

Call on KSI's professionally trained staff and factory certified service technicians and strong resources to support you and your facility. From municipalities, college and school districts, water parks and YMCA's to private swim-clubs, we have the expertise required to keep your equipment in top-notch shape.

 

Make us your most valuable resource!

 A proud founding member of:         

SSD White

Our Services include:

Field Services

In-House Repairs

Maintenance Agreements

Service Promotions

 

Innovative Global Pool Management Programs Help Remove Issues and Stress!

Our affordable Global Pool Management (GPM) is helping customers connect directly with their pool's vital signs, maintain tight control over chemical and energy costs, maintain better record keeping and Department of Health (DOH) code compliance, and assisting in streamlining pool care requirements.

Filter Promotion

 

We are actively seeking qualified candidates for the following positions:

 

Technical Service Department

  • Field Service Technician – Northern California

  • Field Service Technician – Southern California

  • Route Technician – Southern California

  • Field Service Technician – Dallas / Metroplex Area, Texas 

 

KSI is seeking technicians that have a diversity of skills in plumbing, HVAC, electrical, controls and troubleshooting. The work environment is lively, active and full of new challenges on a daily basis. Our technicians are the highest paid and we have the highest retention of employees in the Commercial Aquatics Industry!

 

Our Service Technicians are supplied with late model trucks which they take home nightly, as well as great tools and on the job training. We prefer to hire experienced aquatic technicians, but for the right person that is eager to learn and build a career, KSI will supply all the training needed to make you successful!

 

If you are a dedicated, customer service driven person that wants to be one of the selected technicians to excel in the Commercial Aquatics Industry, we have a home for you and a lifetime of experiences you will cherish.

 

Come Join Our Team! 

 

Please send your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

As a good consumer, how do you choose a service provider?Van

First you must ask yourself, what are your priorities and what factors into your decision?

  • Cost?
  • Skill & Experience?
  • Factory Training and Factory Support?
  • Good Referrals and 3rd Party Ratings?
  • Past Experiences or Relationships?
  • Word of Mouth?
  • Type of Service Needed

  • Tips & Questions

  • Maintenance Agreements

  • Custodial work is the day to day cleaning of the pool shell, tile, deck, rail goods, diving stands and boards, water chemistry readings and chemical index balancing. While this work is much simpler than mechanical maintenance it does require a certain level of experience and professionalism.

You should look for:

A competent, uniformed technician with a clean appearance with basic written and verbal communication skills and water balancing knowledge. This employee is going to be your eyes and ears through proxy as well as the face of your facility through patron interaction.

  • Mechanical equipment maintenance, troubleshooting and repair should be the work of an experienced and manufacturer trained technician. To obtain maximum results in equipment maintenance and repair, be a good consumer, ask the prospective service provider the following questions on the Tips & Questions Tab.
  • Does the company technicians have factory training and routinely work on the type of commercial swimming pool equipment you have?Inside Van
  • Are copies of the technicians' completed factory training certification readily available to you?
  • Does the service company maintain inventory of OEM replacement parts; at their warehouse and/or on their service vehicles in order to minimize pool down-time?
  • Is there a 24 hour hotline for technical questions and are the service hours flexible to your facility's schedule?
  • Quiz the Service Manager and/or Dispatcher to describe the company's relationship with specific equipment manufacturers, i.e. are they authorized by the manufacturer to repair and/or service said equipment, do they have direct access to manufacturers for troubleshooting assistance while on-site, do they receive technical bulletins and regular technical updates from equipment manufacturers?
  • Do they offer preventative maintenance programs or on-site technical training of preventative maintenance procedures for your staff?
  • Does the service provider have the equipment manufactuer's support as well as act as an agent of the manufacturer performing warranty service on their behalf?GPS
  • Are technicians GPS dispatched and monitored for promptness to scheduled appointments?
  • Does the company regularly recommend equipment vs. repair? Replacement is often the goal of some providers although repair may be more appropriate and cost effective.
  • What type of service documentation is provided to you the customer?
  • Does it detail hours spent on site, travel time, parts used, description of the problem, the work performed and recommendations for future care and maintenance?
  • What is the definition of commercial swimming pool service provider and at what level of commerce? Who have they worked for?
        • Which Municipalities?
        • Which School Districts?
        • Which Resorts?
        • Which Water Parks?
        • Which Swim Schools?
        • Which Health Clubs?

We all know on-site service calls can be expensive. The company you choose should emploee competent service technicians who are proficient in the many trades found in a swimming pool equipment room:

      • HVAC
      • Plumbing
      • Electrical
      • Controls Circuitry
      • Water Chemistry & Balancing
      • Fluid Dynamics (filtration, Venturi Systems. etc.)

As is typical with many repairs or annual maintenance work, it's a lot of little things that add up to determine the success of your facility. Choosing the right commercial swimming pool service organization for equipment maintenance will prevent costly repairs and forgo the need for equipment replacement for years to come. Over the course of time, equipment maintenance is less costly than replacement.

Choose KSI for all your commercial swimming pool services. We offer both custodial and Equipment Maintenance & Repair Services at very reasonable rates. Remember, when you review all the facts, KSI is a better service value for the money.

SSD White

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knorrsystems.com is changing to Aquafinity.com


We're thrilled to announce that knorrsystems.com is now transitioning to Aquafinity.com! This transformation isn't just a new name; it signifies a new partnership, and an upgraded experience with improved information and an updated web store. Aquafinity is your complete source for water quality solutions, offering an expanded array of products and services. From state-of-the-art filtration systems to eco-conscious water treatment, Aquafinity is dedicated to delivering top-tier products and backed by expert on-site services. What's more, all existing logins and user accounts will seamlessly transition to the new site, ensuring a smooth experience for our valued customers. Join us as we take Complete Water Control to a new level at Aquafinity.com!